Federal Ombudsman stresses need for speedy implementation of decisions as complaints against Federal Govt deptts likely to reach 1,90,000 in 2023
PESHAWAR (APP): Federal Ombudsman, Ejaz Ahmad Qureshi here Friday said that swift resolution of people’s complaints was the topmost priority of his department and asked the employees of all federal government organizations to double their efforts for speedy disposal of people complaints and implementation of the decisions made by his office.
Chairing a high-level meeting here at Federal Ombudsman Office Peshawar, Ejaz Qureshi said that access of people to Federal Ombudsman office has been made easy and comfortable and complaints could be registered through a simple application or submit online.
He said it has been mandatory that all complaints may be disposed off in 60 days. Urging the Govt departments to swiftly implement the decisions of the Federal Ombudsman Office, Ejaz Ahmad Qureshi said that advisers and consultants were hired on merit while facilitation centers established for assistance of complainants.
Ejaz Qureshi said that complaints against federal governments departments may increase uptp to 1,90,000 this year, saying that leniency or delay in implementation decisions would not be tolerated.
In 2021, the number of complaints were 1,10,000 that increased to 1,64,000 in 2022 and this year it was expected to reach it to 1,90,000 that reflected people confidence in Federal Ombudsman Office.
He said that informal resolution of dispute (IRD) program has been started for speedy resolution of complaints through reconciliatory approach.
He said that 18 offices of his organization were working in all provinces of the country including in Peshawar, Abbottabad, Swat and DI Khan for speedy disposal of cases and implementation of the Federal Ombudsman Office’s decisions at people doorsteps.
Majority complaints in KP were received against PESCO and that significant reduction in complaints against NADRA, BISP and SNGPL were witnessed. To address people’s complaints, he urged all federal government departments to establish a well equipped digitization system and upload all the necessary data and information on their website for people’s facilitation.
Ejaz Qureshi said the Federal Ombudsman Office has been digitalized as result of which complaints of people were increased and implementation of the decisions was being monitored.
He said that a review appeal can be filed by the aggrieved parties within the stipulated time. Director General Benazir Income Support Program KP said that about nine million families were registered with BISP and swift action was being taken on complaints under an inclusive mechanism.
The NADRA, SNGPL and other officials assured full cooperation with Federal Ombudsman Office.
