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    Federal Ombudsman Office launches awareness campaign in KP educational institutions

    Federal Ombudsman Office launches awareness campaign in KP educational institutions

    PESHAWAR (APP): Advisor In charge Federal Ombudsman Secretariat Region Office Peshawar, Badshah Gul has said that ombudsman office is working to address complaints according to their mandate while responsibility of awarding punishment falls in domain of other institutions that are working to facilitate people. 

    He was addressing a seminar that was held to aware students and public about the mechanism being adopted by Federal Ombudsman Office to address public complaints. 

    He said that ombudsman office dispose complaints following approved guidelines. He told that people are benefiting from ombudsman office that has also reduced burden of various courts. 

    Badshah Gul informed that federal ombudsman office took action on 194099 complaints against public departments in 2023 that is 18 percent higher than 2022. He said that the office received 49190 online complaints in 2023 and 22231 complaints through online app. 

    He said that people can file review appeal against the decisions of ombudsman office that are decided in 60 days while appeal against decisions of ombudsman can be send to President of Pakistan. 

    He said that ombudsman office has directed public departments to establish pension cells and added that one- window desk has also been established on international airports of the country for expatriates following directives of federal ombudsman. 

    Expressing views in the seminar, federal ombudsman Khyber Pakhtunkhwa, Bakhtiar Gul said that people can approach the office for getting relief. He said that ombudsman office is working in a transparent manner to assist and help complainants. He also underlined the need of more effective and coordinated mechanism like ombudsman office that is working in a dedicated way for public assistance.

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