Chief Secretary Vows to Revolutionize Public Service Delivery through Digital Khyber Pakhtunkhwa
Chitral Times Report
PESHAWAR: Chief Secretary Khyber Pakhtunkhwa, Shahab Ali Shah, chaired a crucial meeting on Digital Khyber Pakhtunkhwa on Tuesday, where the province’s digitization roadmap was discussed in detail. The meeting was attended by the Secretary ST&IT, MD IT Board, and other relevant officials.
It was informed that a total of 1,192 services will be digitized across departments by 2030, with 377 services targeted for digitization in the first year. Significant milestones achieved include Digital Muhasil for district administration being fully digitized, motor vehicle registration available online through the Dastak App, housing scheme applications being accepted online, e-stamping, digitized mutation and fard fees, and online driving license services.
The Chief Secretary directed that manual systems must be discontinued for all digitized services effective October 15, 2025. He instructed all secretaries to prioritize digitization, particularly for public-oriented services, and assured that rationalized resources will be provided to accelerate the province’s digital transformation. Departments were also directed to share data on citizen usage of digitized services and applications.
Additionally, PMRU will generate attendance reports on camera-based systems to check effectiveness and provide data for decision-making. The Chief Secretary emphasized the government’s commitment to leveraging technology to drive progress and improve citizens’ lives, expecting substantial improvements in public services and governance.
