Chief Minister Sohail Afridi Launches e-Fard Portal and Digital Public Feedback System
Chitral Times Report
PESHAWAR: Chief Minister Khyber Pakhtunkhwa Muhammad Sohail Afridi has launched the e-Fard Portal and Digital Public Feedback System, marking a significant step towards the digitisation of the province’s land record services. Speaking on the occasion, the Chief Minister said the digital reforms are aimed at making land-related services more accessible, transparent, efficient and citizen-centric.
Citizens will no longer need to make repeated visits to revenue offices to obtain a Fard and will be able to access the service either from their homes or through a nearby service centre. He said the digitisation of land records was a critical requirement for modernising public service delivery and would improve the speed, transparency and convenience of revenue services.
The government, he added, was leveraging digital technology to ensure simpler, more transparent and responsive public services. The Chief Minister was briefed that the e-Fard Portal would enable citizens to obtain Fard through a simple, secure and automated process. Three channels will be available for accessing the service: NADRA e-Sahulat Centres, the official website’s self-service portal, and the Dastak App.
The briefing noted that only users verified biometrically through NADRA would be able to download an e-Fard. The prescribed fee would be deposited electronically into the government treasury through 1LINK and Easypaisa. Once the payment has been made, the Fard will remain securely available in the citizen’s account and can be downloaded again whenever required. The QR code embedded in the Fard will also enable online verification against the central land record.
The Chief Minister was further briefed on the Digital Public Feedback System, under which citizens who have accessed revenue services will be contacted through randomised telephone calls to obtain feedback on their experience. Citizens’ responses will be recorded in audio form and incorporated into the system, while levels of citizen satisfaction will be captured across four categories. Complaints from dissatisfied citizens will be directly reflected on the relevant Deputy Commissioner’s dashboard, enabling timely identification of delays, service gaps and performance issues in revenue service delivery.
The briefing further noted that citizen feedback would be used for the continuous monitoring of district-level performance and citizen satisfaction. Feedback indicators would form part of the performance assessment framework reviewed during the monthly meetings of Deputy Commissioners. Districts demonstrating strong performance would be recognised and encouraged, while districts showing weaker performance would be required to provide explanations and corrective measures.
The Chief Minister said the digital reforms would help reduce land-related complaints and strengthen transparency, accountability and public trust in the land record system. On the occasion, Chief Minister Sohail Afridi appreciated the efforts of the officials involved in the rollout of the digital reforms and presented certificates of appreciation to those who contributed to the initiative.
